Delivery & returns
Last updated 1 October 2026
Where we deliver
We post to addresses in the United Kingdom only.
Postage
Each item shows its postage price. If you buy more than one thing in the same order, you only pay postage once: the highest postage of the items in your basket. The postage is shown in your basket and at checkout before you pay.
When it'll arrive
We pack every order ourselves and usually post it within 2 working days of your payment, by Royal Mail or a courier. We'll email you when it's on its way, with a tracking number when the service has one. Most parcels arrive 1–3 working days after posting. If anything is going to take longer, we'll tell you.
Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. This is your legal right when you buy online, and it applies to used items too.
- Tell us by emailing [email protected] with your order number (it starts with AS). You don't have to give a reason.
- Send it back within 14 days of telling us, to the address we'll give you in our reply. Please pack it carefully. Unless the item is faulty or not as described, you pay the return postage.
- Your refund is paid within 14 days of us getting the item back (or of you showing us proof that you've posted it, if that's sooner), to the card you paid with. It includes the price and the original standard postage.
Please look after the item while it's with you. You can handle it as you would in a shop, but if it comes back damaged, or handled more than that, we may take the lost value off the refund.
Something wrong?
If something arrives damaged, faulty, or not as we described it, email us within 30 days with your order number and a photo, and we'll put it right: a full refund including postage, or a replacement if we have one. After 30 days you still have rights under the Consumer Rights Act 2015, and we'll always help.
We describe used things honestly, including marks, wear and anything that doesn't work, and we show them in the photos. Wear or faults that we described, or that are normal for a used item's age, don't count as faults. Items listed as For parts are sold as not working or incomplete, as described.
Questions
Email [email protected]. We usually reply within one working day.